Privacy Policy

This privacy policy sets out how The Elms Holiday Home uses and protects any information that you give to us when you use this website.

Who are we?

We are Rebecca and Neil Gamlin of The Elms Holiday Home, Shillingford, Tiverton, Devon, EX16 9AU. You can contact us at www.theelmsdevon.co.uk. We are the controller of the information that we obtain from and about you. We understand and respect the importance of your privacy and we are committed to the fair and transparent processing and safeguarding of your personal information and other data which is collected by us or provided to us via the use of our website.

In providing our services to you, we must collect personal information from you and make subsequent use of it as outlined below. By visiting our website, you are accepting and consenting to the practices described in this policy.

How we will collect information?

We will only collect information from you by specifically asking for it:

When you make a booking with us over the telephone or via the internet booking facilities.

When you write, telephone or email us to make an enquiry.

Participate in discussion on social media.

What information will we collect?

We may collect all or some of the following information relating to you or other parties on your booking:

Names and contact details (including your telephone number, email and postal address).

When you choose to book via The Elms Holiday Home website, you're taken to a third party website hosted by 'bookalet' and will be prompted to give credit/debit card or other payment details to their payment processor, Stripe. Whilst it may feel like we are collecting this information, it is actually being collected by Stripe directly. We do not see or store your credit card information.

How we will use the information you give?

We may use the information held about you in the following ways:

To administer and improve our website and our services so that it is most effective.

To deal with enquiries, and carry out our obligations arising from any contracts entered into between you and us;

To notify you of any services, support or updates in relation to our website that may affect you;

To provide you with information, products and services that you may request from us;

For internal record-keeping, reporting, service renewal.

We may also contact you for marketing purposes. This is where we will provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were subject of a previous sale to you.

Will my information be disclosed to third parties?

In short, no. However, we may disclose your personal information to third parties if we are under duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply terms of use to our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Rebecca and Neil Gamlin, any of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may process your data because:

We are legally obliged to e.g. to confirm your identity; the processing is necessary for the performance of the contract with you to provide our services.

In some instances, we will rely on your consent to process personal data and where we do this, it will be flagged to you at the time.

Security and retention of your information

We will take necessary steps to make sure that the information we hold about you is kept secure at all times against unauthorised or unlawful loss or disclosure. We will retain it only for as long as it is needed for it's original purpose or to the extent necessary to comply with our obligations, resolve disputes, and enforce our agreements. Any information no longer required will be deleted or disposed of confidentially and completely. We also have contractual obligation with our 'data processors' to ensure that they comply with the requirements of UK law. However, outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. 

Security Camera

We have one CCTV camera located on the exterior wall on the back entrance to 

The Elms Holiday Home. Positioned to overlook the Car Park for security and safety purposes and does not capture more than is necessary. CCTV footage is stored securely and access restricted to authorised personnel. Footage is deleted on a regular basis both automatically and by authorized personnel, as required by law, and only accessible to those that need it for a legitimate/legal reason.